Retail
Hizi Hair and Kinki Kappers
Automated mail flow with client-managed templates
Incoming mail is automatically classified, labelled and — where possible — answered with a draft based on templates the client manages themselves in Excel.
Results achieved
Much cleaner inbox
Less time on standard mail
Templates editable without developers
The challenge
Both chains received a large daily stream of e-mails that had to be read, sorted and answered by hand. A large share was standard correspondence written from scratch every time.
Our approach
- 1.Largely shared solution across both organizations
- 2.Mail classification with Azure OpenAI, automatic labelling/move-to-folder
- 3.Draft answers from Excel templates via M365
- 4.Human-in-the-loop: employees tweak and send
The solution
An n8n flow connected to Outlook through Microsoft 365 that organises the inbox automatically and pre-drafts answers for common mails.
n8nMicrosoft 365Azure OpenAIExcel/M365