OpenAI Accredited Partner
Retail
Hizi Hair and Kinki Kappers
A tidier inbox with templates they manage themselves
Incoming mails are read and labelled, and for standard questions a draft reply is ready to go. The templates live in an Excel the client manages directly — no developer needed to tweak a line.
Results achieved
Organized shared inbox
Less manual typing
Client-managed templates
The challenge
Employees manually read and sorted an enormous volume of email every day. Many messages covered the same topics. It cost far too much time to keep typing the same replies.
Our approach
- 1.We built one central solution used by both organisations.
- 2.Azure OpenAI reads the emails and moves them to the right folder.
- 3.The system generates draft replies from Excel templates in M365.
- 4.Employees review the drafts and send them themselves.
The solution
An integration between n8n and Outlook that structures the inbox. For common questions, employees find a pre-filled draft message waiting in their drafts folder.
n8nMicrosoft 365Azure OpenAIExcel/M365