Meijers Verzekeringen

A central claims inbox required about 20 hours of manual sorting per week — half an FTE that took away from substantive client service, while information security was a hard requirement.

• 1.Full solution inside the client's own cloud environment — data stays internal
• 2.Mail context enriched with structured insurance data for better classification
• 3.Phased rollout: robust infra first, then workflow, then shadow mode
• 4.Only taken live after classification quality was validated

An automated mail classification and routing workflow handling around 150 mails per day — designed as a scalable foundation that can be rolled out to other inboxes and processes.